Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the naffe.ai platform at naffe.ai and pa.naffe.ai (the "Service"), operated by naffe.ai ("we", "us", "our"), based in Denmark, EU.

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this age requirement and are legally capable of entering into a binding agreement.

2. Description of Service

naffe.ai is an AI-powered software platform. You describe what you want in plain English, and the Service generates working software - including applications, dashboards, SaaS products, stores, games, and tools.

The Service includes a Personal Assistant (PA) platform where your generated software can connect to third-party services (such as Google Calendar, Gmail, Google Drive, Google Sheets, Stripe, Shopify, and others) via OAuth 2.0 to extend functionality.

The Service uses AI models to generate and edit software on your behalf. It is a development and automation tool and does not replace professional judgment, code review, or security auditing.

3. Your Account

You are responsible for maintaining the confidentiality and security of your account credentials. You must not share your account or allow others to access it.

You are responsible for all activity that occurs under your account. If you become aware of unauthorized access, contact us immediately at support@naffe.ai.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation.

4. Credits, Billing, and Plans

4.1 Credit System

The Service operates on a prepaid credit system. Credits are consumed when you build new projects, edit existing projects, or run AI-powered operations (including connected service interactions). Credit costs vary by operation type and complexity.

4.2 Plans and Pricing

We offer multiple subscription tiers with different credit allocations. Current pricing is displayed on our website. We reserve the right to change pricing with at least 30 days notice to existing subscribers. Price changes take effect at the start of your next billing cycle.

4.3 No Rollover

Unused credits do not roll over between billing periods. When your credits reach zero, AI-powered operations are gracefully paused until your next billing cycle or until you upgrade your plan.

4.4 Refunds

Subscription payments are generally non-refundable except where required by applicable law. EU consumers have a 14-day right of withdrawal for digital services, provided the service has not been fully performed with your prior consent.

If you believe you were charged in error, contact support@naffe.ai within 14 days of the charge.

5. Your Content and Ownership

5.1 Your Input

You retain ownership of the prompts, descriptions, images, files, and other materials you provide to the Service ("Your Input"). You are solely responsible for ensuring that Your Input does not violate any third-party intellectual property rights or applicable laws.

5.2 Generated Output

Subject to your compliance with these Terms and your active subscription, you own the software, code, and content generated by the Service based on Your Input ("Generated Output"). You may use, modify, and distribute your Generated Output for any lawful purpose, including commercial use.

5.3 License to Us

You grant us a limited, non-exclusive, worldwide license to process Your Input and Generated Output solely for the purpose of providing, maintaining, and improving the Service. We do not claim ownership of your content.

5.4 Third-Party Components

Generated Output may include or reference open-source libraries and third-party components (e.g., from CDN-hosted packages). These components are subject to their own license terms. You are responsible for reviewing and complying with any applicable third-party licenses before distributing your Generated Output.

6. Connected Third-Party Services

6.1 Your Authorization

When you connect a third-party service (e.g., Google Calendar, Gmail, Stripe, Shopify) through OAuth 2.0, you authorize the Service to access and interact with that service on your behalf, within the scope of permissions you grant during the authorization process.

6.2 Your Responsibility

You are responsible for the actions your generated software performs through connected services. This includes emails sent via Gmail, calendar events created via Google Calendar, charges processed via Stripe, and any other operations executed on your behalf. Review your AI instructions carefully before connecting services with write permissions.

6.3 Third-Party Terms

Your use of connected third-party services remains subject to those services' own terms of service and privacy policies. We are not responsible for the availability, accuracy, conduct, or policies of any third-party service.

6.4 Disconnection

You may disconnect any third-party service at any time from within the platform. When you disconnect, we immediately delete the stored OAuth tokens. We also recommend revoking access directly from the third-party provider's account settings for additional security.

7. Acceptable Use

You agree not to use the Service to:

• Generate software that is illegal, harmful, or designed to deceive, defraud, or harm others
• Create malware, phishing tools, spam generators, or exploit kits
• Generate content that infringes on the intellectual property rights of others
• Build applications that collect personal data without proper consent or legal basis
• Attempt to reverse-engineer, scrape, or extract the underlying AI models or platform systems
• Circumvent rate limits, credit restrictions, authentication, or other technical safeguards
• Use automated means (bots, scripts) to create accounts or consume credits
• Impersonate another person, entity, or naffe.ai itself
• Interfere with, disrupt, or place excessive load on the Service or its infrastructure
• Use connected services in ways that violate the connected provider's terms of service

We reserve the right to remove content and suspend or terminate accounts that violate this policy, without prior notice in cases of severe violation.

8. AI-Generated Content Disclaimer

The Service uses AI to generate software and code. While we strive for accuracy and quality:

• Generated Output is provided "as is" and may contain errors, bugs, or security vulnerabilities
• AI output should be reviewed and tested before use in production or sensitive environments
• We do not guarantee that Generated Output will be fit for any particular purpose, free from defects, or fully compliant with any specific standard or regulation
• You are solely responsible for testing, validating, securing, and maintaining any software you deploy
• Generated Output may occasionally produce unexpected or incorrect results

The Service is a development tool. You bear sole responsibility for the applications you build, deploy, and distribute using it, including any legal, regulatory, or contractual obligations related to those applications.

9. Our Intellectual Property

The Service itself - including our platform, user interface, design, branding, documentation, and underlying technology - is our intellectual property, protected by applicable copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets. You may not copy, modify, distribute, or create derivative works of the Service itself (as distinct from your Generated Output).

10. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable due to scheduled maintenance, updates, infrastructure issues, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. We will make reasonable efforts to notify active subscribers of material changes via email.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
• We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, data, business, or goodwill
• Our total aggregate liability for any claim arising from or related to the Service is limited to the amount you actually paid us in the 12 months immediately preceding the event giving rise to the claim

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, gross negligence, death or personal injury caused by negligence, or any mandatory consumer protection rights under EU or applicable national law.

12. Indemnification

You agree to indemnify, defend, and hold harmless naffe.ai and its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your Generated Output and its distribution or deployment, (d) your use of connected third-party services through the platform, or (e) your violation of any third-party rights.

13. Termination

You may close your account at any time by contacting support@naffe.ai. Active subscriptions will not be refunded for the remaining period unless required by law.

We may suspend or terminate your account if you violate these Terms, engage in abusive or harmful behavior, or if required by law. In cases of severe or repeated violation, we may terminate without prior notice.

Upon termination: your right to use the Service ceases immediately; we will delete your data in accordance with our Privacy Policy; all connected third-party service tokens will be deleted. Sections 5 (Ownership), 8 (AI Disclaimer), 11 (Liability), 12 (Indemnification), and 14 (Governing Law) survive termination.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to conflict-of-law provisions.

Any disputes arising from these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Denmark.

For consumers within the EU, this does not affect your right to bring proceedings in your country of residence under mandatory consumer protection laws. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15. Consumer Rights

EU Consumers

Nothing in these Terms limits your mandatory rights under the EU Consumer Rights Directive, the Digital Content Directive (2019/770), or applicable national consumer protection legislation. If any provision of these Terms conflicts with mandatory consumer protection law, the mandatory law prevails.

US Consumers

Some US states do not allow the exclusion of certain warranties or the limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and close your account. The "Last updated" date at the top indicates the most recent revision.

17. General Provisions

• Entire Agreement - These Terms, together with our Privacy Policy, constitute the entire agreement between you and naffe.ai regarding the Service.
• Severability - If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver - Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
• Assignment - You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honor these Terms.
• Force Majeure - We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.

18. Contact Us

For questions about these Terms: